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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 18 Technology Considerations

THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • ✓  The types of tools that would benefit service design
  • ✓  The requirements for service management tools

 To meet the learning outcomes and examination level of difficulty, you must ensure that you are able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide, and analyze the service design technology considerations. The syllabus for the ITIL Intermediate Lifecycle service design examination requires that you understand how service design principles and techniques are applied to the choice of service ...

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