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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 20 Challenges, Critical Success Factors, and Risks

THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • ✓  Service design challenges
  • ✓  Service design critical success factors
  • ✓  Service design risks

 This chapter covers the challenges, critical success factors, and risks of service design. The learning objective for this chapter is to gain an understanding of these three areas.

Service Design Challenges

Every new design comes with challenges related to meeting all stakeholders’ requirements. The following list includes some examples of service design challenges:

  • Organizational resistance to change.

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