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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 21 Introduction to Service Transition

THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • ✓  The concepts of service transition relating to
    • Purpose
    • Objectives
    • Scope
    • Value to the business
  • ✓  Service transition in relation to the other lifecycle stages
    • Service strategy
    • Service design
    • Service operation
    • Continual service improvement

 In this chapter we will examine the concepts relating to the service transition lifecycle stage, including the purpose, objectives, and scope of the stage. You will be expected to be able to apply your understanding of these concepts in the examination. We will also consider ...

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