O'Reilly logo

ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 22 Service Transition Principles

THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • ✓  The concepts of service transition relating to
    • Policies
    • Principles
    • Best practices
  • ✓  Optimization of service transition
  • ✓  Metrics
  • ✓  Inputs and outputs by lifecycle stage

 In this chapter, we will review the policies of service transition and the associated principles and best practices relating to them. We will consider each in turn, and it is important to remember that these should be applied to ensure that service transition is effective and efficient.

Formal Policy for Service Transition

A formal policy is designed ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required