THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:
- ✓ The concepts of service transition relating to
- Best practices
- ✓ Optimization of service transition
- ✓ Metrics
- ✓ Inputs and outputs by lifecycle stage
In this chapter, we will review the policies of service transition and the associated principles and best practices relating to them. We will consider each in turn, and it is important to remember that these should be applied to ensure that service transition is effective and efficient.
Formal Policy for Service Transition
A formal policy is designed ...