O'Reilly logo

ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 27 Managing People through Service Transitions

THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • ✓  The concepts of service transition relating to
    • Managing communications and commitment
    • Managing organizational and stakeholder change
    • Organizational roles and responsibilities
    • Organizational readiness
    • Stakeholder Management

 In this chapter, we will consider the concepts of service transition as a whole, how communication affects the success of a transition, the management of organizational and stakeholder change, the importance of roles and responsibilities, readiness to accept a change, and stakeholder ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required