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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 29 Technology Considerations for Service Transition

THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • ✓  The role of technology in the service transition lifecycle stage:
    • Incorporating technology into design
    • Mechanisms for maintaining and maximizing technology
    • Specific tools applicable throughout the service transition processes and service lifecycle, including knowledge management tools, collaboration, and the configuration management system

 In this chapter, we review the role of technology in the service transition lifecycle stage and how it can be applied through the use of tools. We will look at ...

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