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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 30 Implementation and Improvement of Service Transition

THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • ✓  The key activities in the introduction of service transition
  • ✓  How to adopt an integrated approach to service transition processes
  • ✓  Implementing service transition in a virtual or cloud environment

 The learning objective for this chapter is to gain sufficient knowledge of service transition principles, techniques, and relationships to be able to understand how these are applied to ensure new, modified, or retired services meet the expectations of the business.

The Key Activities in the Introduction ...

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