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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 33 Service Operation Principles

THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • ✓  The knowledge, interpretation, and analysis of service operation principles
    • All aspects related to operations are covered, including achieving balance in service operations, providing good service, involvement in other lifecycle stages, and operational health.
  • ✓  The concepts of how to achieve balance in service operation
  • ✓  The challenges of providing service
  • ✓  The involvement of service operation in the rest of the lifecycle
  • ✓  The assessment of the operational health of the department
  • ✓  The communication, documentation, and inputs and outputs required for service operation

To meet the learning outcomes and examination ...

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