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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 38 Common Service Operation Activities

THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • ✓  Service operation principles
  • ✓  Techniques
  • ✓  Relationships
  • ✓  Application to the delivery and support of services at agreed levels
  • ✓  To meet the learning outcomes and examination level of difficulty, you must ensure that you are able to understand, describe, identify, demonstrate, apply, distinguish, produce, decide, and analyze
    • How the common activities of service operation are coordinated for the ongoing management of the technology that is used to deliver and support the services
    • How monitoring, reporting, and control of the services contribute to the ongoing management of the services and the technology ...

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