O'Reilly logo

ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 40 Technology Considerations

THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • ✓  Service operation technology considerations:
    • The types of tools that would benefit service operation
    • The generic requirements for service management tools
    • The specific service operation process requirements for service management tools
    • The use of tools and how they support the service lifecycle

 This chapter brings all technology requirements together to define the overall requirements of an integrated set of service management technology tools for service operation. The same technology, with some possible additions, should ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required