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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 41 Implementation of Service Operation

THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • ✓  Managing change in service operation
  • ✓  Service operation and project management
  • ✓  Assessing and managing risk in service operation
  • ✓  Operational staff in design and transition
  • ✓  Planning and implementing service management technologies

 The learning objective for this chapter is to gain sufficient knowledge to implement service operation. Upon completion of the chapter, you should understand the specific issues relevant to implementing service operation.

Managing Change in Service Operation

This chapter covers ...

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