THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:
- ✓ The main purpose and objective and scope of continual service improvement
- ✓ Continual service improvement’s value to the business
- ✓ The approach to continual service improvement
- ✓ The business questions to be asked to ensure that a CSI initiative is warranted
- ✓ The context of continual service improvement in the service lifecycle
- ✓ The inputs and outputs to CSI
In this chapter, we cover the purpose, objectives, and scope of this lifecycle stage and the value it provides to the ...