Chapter 43 Introduction to the Continual Service Improvement Lifecycle Stage

THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • ✓  The main purpose and objective and scope of continual service improvement
  • ✓  Continual service improvement’s value to the business
  • ✓  The approach to continual service improvement
  • ✓  The business questions to be asked to ensure that a CSI initiative is warranted
  • ✓  The context of continual service improvement in the service lifecycle
  • ✓  The inputs and outputs to CSI

 In this chapter, we cover the purpose, objectives, and scope of this lifecycle stage and the value it provides to the ...

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