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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 45 The Seven-Step Continual Service Improvement Process

THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • ✓  The seven-step continual service improvement process is discussed in terms of its
    • Purpose
    • Objectives
    • Scope
    • Value
    • Policies, principles, and basic concepts
    • Process activities, methods, and techniques
    • Triggers, inputs, outputs, and interfaces
    • How other processes play key roles in the seven-step improvement process

The Seven-Step Improvement Process

This chapter covers the seven-step improvement process, including its activities, interfaces, and inputs and outputs. It also covers how CSI integrates ...

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