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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 50 Challenges, Critical Success Factors, and Risks

THE FOLLOWING ITIL INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • ✓  The challenges facing CSI
  • ✓  The appropriate critical success factors for CSI
  • ✓  The risks associated with implementing CSI

 This chapter covers the last topic in the CSI syllabus. The learning objective for this chapter is to gain an understanding of the challenges facing CSI, the use of appropriate critical success factors (CSFs) for CSI, and the risks associated with implementing CSI.

Continual Service Improvement Challenges

CSI will be challenging for all organizations; some challenges will be ...

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