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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Assessment Test

  1. What types of changes are NOT usually included within the scope of change management?

    1. Changes to a mainframe computer
    2. Changes to business strategy
    3. Changes to a service level agreement (SLA)
    4. The retirement of a service
  2. Which of the following is NOT a purpose of service operation?

    1. To undertake testing to ensure that services are designed to meet business needs
    2. To deliver and manage IT services
    3. To manage the technology used to deliver services
    4. To monitor the performance of technology and processes
  3. What does the term IT operations control refer to?

    1. Managing the technical and application management functions
    2. Overseeing the execution and monitoring of operational activities and events
    3. A set of tools used to monitor ...

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