AppendixAnswers to Review Questions
Chapter 1: Introduction to Operational Support and Analysis
- D. Testing and rolling out the service are part of the service transition stage, and the decision to retire the service is strategic.
- D. Design coordination takes place solely within the service design lifecycle stage, whereas the other processes have elements of operational activity.
- C. This includes the correct list of functions in service operation.
- B. Defining the infrastructure requirements will be part of service design.
- B. Option B correctly matches the activities and functions.
- C. The problem management process is responsible for the prevention of incidents.
- B. Design coordination is a process of service design, and change management is ...
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