Chapter 4The Service Desk

THE FOLLOWING ITIL OPERATIONAL SUPPORT AND ANALYSIS INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • images The service desk role
  • images Objectives
  • images Organizational structures
  • images Staffing options
  • images Efficiency and effectiveness ...

Get ITIL Intermediate Certification Companion Study Guide now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.