Chapter 4The Service Desk
THE FOLLOWING ITIL OPERATIONAL SUPPORT AND ANALYSIS INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:
The service desk role- Objectives
- Organizational structures
- Staffing options
- Efficiency and effectiveness ...
With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.
Start Free Trial
No credit card required