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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 4The Service Desk

THE FOLLOWING ITIL OPERATIONAL SUPPORT AND ANALYSIS INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • images The service desk role
  • images Objectives
  • images Organizational structures
  • images Staffing options
  • images Efficiency and effectiveness ...

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