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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 5Technical Management, Application Management, and IT Operations Management

THE FOLLOWING ITIL OPERATIONAL SUPPORT AND ANALYSIS CAPABILITY INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • images Technical management
    • Technical management role
    • Objectives
    • Activities
    • Organization
    • Metrics
    • Documentation
  • images Application management
    • Application management role
    • Objectives
    • Activities
    • Organization
    • Metrics
    • Documentation
  • images IT operations management ...

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