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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 6Technology and Implementation Considerations for Operational Support and Analysis

THE FOLLOWING ITIL OPERATIONAL SUPPORT AND ANALYSIS CAPABILITY INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • images Service operation technology considerations:
    • The types of tools that would benefit service operation
    • The generic requirements for service management tools
    • The specific service operation process requirements for service management tools
    • The use of tools and how they support the service lifecycle
  • images Service operation and project management ...

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