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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 7Introduction to Planning, Protection, and Optimization

THE FOLLOWING ITIL PLANNING, PROTECTION, AND OPTIMIZATION CAPABILITY INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • images The purpose, objectives, and value of service design
  • images The lifecycle in context
  • images Service design basics
  • images The interfaces of design coordination with other processes ...

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