Chapter 8Capacity, Availability, and Information Security Management

THE FOLLOWING ITIL PLANNING, PROTECTION, AND OPTIMIZATION CAPABILITY INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • imagesCapacity, availability management, and information security management are discussed in terms of their
    • Purpose
    • Objectives
    • Scope
    • Value
    • Policies
    • Principles and basic concepts
    • Process activities, methods, and techniques
    • Triggers, inputs, outputs, and interfaces
    • Information management
    • Process roles
    • Critical success factors and key performance indicators
    • Challenges
    • Risks

The processes discussed in this chapter cover three of the four aspects of ...

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