Chapter 10Technology and Implementation Considerations for Planning, Protection, and Optimization

The following ITIL Intermediate exam objectives are discussed in this chapter:

  • images The generic requirements for technology to assist service design
  • images The evaluation criteria for technology and tooling for process implementation
  • images The good practices for practice and process implementation
  •  The challenges, critical success factors, and risks related to implementing ...

Get ITIL Intermediate Certification Companion Study Guide now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.