Chapter 12Change Management and Service Asset and Configuration Management

THE FOLLOWING ITIL RELEASE, CONTROL, AND VALIDATION CAPABILITY INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • images Change management and service asset and configuration management are discussed in terms of their:
    • Purpose
    • Objectives
    • Scope
    • Value
    • Policies, principles, and basic concepts
    • Process activities, methods, and techniques
    • Triggers, inputs, outputs, and interfaces
    • Information management
    • Process roles
    • Critical success factors and key performance indicators
    • Challenges
    • Risks

The Release, Control, and Validation capability syllabus covers the day-to-day ...

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