Chapter 13Service Validation and Testing and Change Evaluation

THE FOLLOWING ITIL RELEASE, CONTROL, AND VALIDATION CAPABILITY INTERMEDIATE EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • images Service validation and testing and change evaluation are discussed in terms of
    • Purpose
    • Objectives
    • Scope
    • Value
    • Policies
    • Principles and basic concepts
    • Test models and testing perspectives (SVT)
    • Process activities, methods, and techniques
    • Evaluation concepts and reports (CE)
    • Triggers, inputs, outputs, and interfaces
    • Maintaining test data and models (SVT)
    • Process roles and responsibilities
    • Information management
    • Critical success factors and key performance indicators ...

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