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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 15Technology and Implementation Considerations for Release, Control, and Validation

THE FOLLOWING ITIL INTERMEDIATE CAPABILITY EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • images Generic requirements for integrated ITSM technology
  • images The evaluation criteria for service management tools for process implementation
  • images The RCV practices for process implementation including managing change in operations, service operation, and project management and ...

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