Chapter 16Introduction to Service Offerings and Agreements

THE FOLLOWING ITIL SERVICE OFFERINGS AND AGREEMENTS EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • images The context in the service lifecycle of the SOA processes from the service strategy stage (service portfolio management, demand management, financial management for IT services and business relationship management) and the reliance of these processes on the existence of a strategy
  • images The purpose, objectives, scope, and value to business of the strategy management for IT services process ...

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