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ITIL Intermediate Certification Companion Study Guide by Liz Gallacher, Helen Morris

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Chapter 20Technology Considerations for Service Offerings and Agreements

THE FOLLOWING ITIL SERVICE OFFERINGS AND AGREEMENTS EXAM OBJECTIVES ARE DISCUSSED IN THIS CHAPTER:

  • images The generic requirements for technology to assist service design
  • images The evaluation criteria for technology and tooling for process implementation
  • images The good practices for practice and process implementation
  •  The challenges, critical success factors, and risks related to implementing ...

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