CHAPTER 5: SERVICE DESIGN
Service Design theory
Once a strategy has been defined and communicated, services can be designed to meet the strategic objectives. The purpose of the Service Design stage of the lifecycle is to design services that fulfil the strategic objectives, which are based on business requirements.
IT processes, practices and policies also need to be designed to make sure that services are high quality, cost effective, and meet customer needs.
The main objective of Service Design is to deliver a service which works. By ‘works’, we mean that it won’t need lots of improvement when it is live, reducing the cost of delivering the ...