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ITIL Lifecycle Essentials by Claire Agutter

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CHAPTER 12: FURTHER READING/RESOURCES

These links will provide further information on some of the topics covered in this book.

General information

ITIL Glossary of Terms: www.itil-officialsite.com/InternationalActivities/TranslatedGlossaries.aspx

Mintzberg, the four Ps of strategy: www.ifm.eng.cam.ac.uk/research/dstools/mintzbergs-5-ps-for-strategy/

Kepner Tregoe Problem Management technique: www.kepner-tregoe.com/

Skills Framework for the Information Age (SFIA): www.sfia.org.uk

IT Service Management Forum: www.itsmfi.org

Val IT™ for Business Technology Management: www.isaca.org/Knowledge-Center/Val-IT-IT-Value-Delivery-/Pages/Val-IT1.aspx

COBIT®: www.isaca.org/Knowledge-Center/cobit/Pages/Overview.aspx

CMMI: http://cmmiinstitute.com/

Risk management ...

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