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ITIL Lifecycle Essentials by Claire Agutter

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FOREWORD

It is so difficult when writing a good service management book to find the right level to pitch it. It can be hard to find a book that has simple enough language that it can accompany a student’s foundation level studies, or act as an introduction to the topic. This book does that and provides, without question, a no nonsense interpretation of the key topics.

However, readers so often want much, much more. Claire Agutter has succeeded by adding a number of practical implementation tips drawn from her varied background and leveraging her experience. In short, Claire has managed to produce a publication you can use before, during and after ITIL® education, and dip into at any point during your IT service management improvement journey. ...

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