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ITIL Lifecycle Essentials by Claire Agutter

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ABOUT THE AUTHOR

Claire Agutter has been an ITIL principal lecturer since 2007. She has been involved in exam panels for ITIL V2 and V3, and provides online ITIL training through IT Training Zone Ltd.

Before working in ITIL training and education, she held a number of operational, consulting and implementation roles, giving her practical experience of ITIL in the real world.

After training hundreds of successful Foundation delegates, she has written this essential book to provide guidance for ITSM practitioners preparing for their Foundation exam and beyond.

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