The ITIL® Operational Support & Analysis (OSA) course covers the practical aspects of the ITIL® service lifecycle and processes associated with the operational support and analysis of services and service delivery. The course focuses on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course also helps the candidates to successfully complete the associated exam offered by ITIL®.
The ITIL® Operational Support & Analysis course builds on the principles covered as part of the ITIL® Foundation course and is designed to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle framework.
The course requires that the prospective candidates of this course must have the ITIL® Foundation Certificate in IT Service Management or possess equivalent knowledge. In addition to this, two to four years of relevant work experience is also recommended.
All ITIL® courses are offered by CareerAcademy.com AFFILIATE of AXELOS Limited.
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