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ITIL® Orientation

Video Description

The ITIL® Orientation course is a basic training course designed to help the IT professionals to learn about how the IT Infrastructure Library (ITIL®) can help align with business and IT, control costs, improve IT service quality, balance resource allocations, and make IT a more enjoyable and stable place to work. The course focuses on the first-hand knowledge and experience to explain the benefits, pros, and cons of ITIL®. This course is specifically designed for those IT and business executives who want to align their knowledge and practices with the guidelines and principles of IT service management defined by the ITIL®. The course is for the beginner level candidates who want to step in the service management field and want to grow in this area of information technology. All ITIL® courses are offered by CareerAcademy.com AFFILIATE of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Table of Contents

  1. Course Introduction
    1. Course Introduction 00:01:40
    2. Instructor Introduction 00:01:28
  2. ITIL’s Lifecycle Approach to IT Service Management
    1. ITIL’s Lifecycle Approach to IT Service Management 00:00:13
    2. ITIL’s Lifecycle Approach to IT Service Management conti... 00:00:43
    3. Lesson: Introduction to IT Service Management - The Continual Improvement of IT 00:00:11
    4. IT’s Total Cost of Ownership (TCO) 00:02:02
    5. ITSM's Value to the Business 00:01:00
    6. IT Service Management (ITSM) 00:00:50
    7. Critical Success Factors (CSF) 00:01:46
    8. Need to Know ITSM Concepts 00:00:38
    9. IT Service Provider Model 00:00:55
    10. IT Service Provider Domain Map 00:01:47
    11. IT Governance - Control Framework 00:01:31
    12. IT Service Lifecycle Management - Management Framework 00:00:36
    13. IT Resource Management – Program/Project Methods 00:00:46
    14. IT Quality Management – Six Sigma Methods 00:00:55
    15. IT Security Management – ISO/IEC Security Standards 00:00:38
    16. IT Service Provider Capability Model 00:01:34
    17. The Service Provider Model Deployed 00:01:34
    18. Good Practice 00:01:34
    19. IT Service Management 00:01:05
    20. Service 00:01:34
    21. Function – Process - Role 00:02:26
    22. Lesson: Introduction to ITIL - Guidance for the Planning, Design, Transition, Op 00:00:13
    23. ITIL History 00:01:18
    24. ITIL Description 00:04:39
    25. IT Service Management Lifecycle 00:02:01
    26. The IT Service Management Lifecycle 00:01:02
    27. Managing Services with ITIL 00:01:08
    28. Lesson: Service Strategy - Service Value Planned 00:01:14
    29. The Service Lifecycle 00:00:43
    30. Managing across the Lifecycle 00:02:34
    31. Purpose, Goals & Objectives of Service Strategy 00:02:16
    32. Scope of Service Strategy 00:00:59
    33. Value of Service Strategy 00:01:53
    34. Service Strategy Processes 00:04:35
    35. Service Strategy – Principles 00:00:30
    36. Value Creation 00:02:16
    37. Utility & Warranty 00:03:14
    38. Capabilities & Resources 00:01:31
    39. Service Provider Types 00:01:22
    40. Service Portfolio 00:01:26
    41. Service Portfolio Management 00:01:30
    42. Lesson: Service Design - Service Value Modeled 00:00:15
    43. Service Design 00:00:41
    44. Managing across the Lifecycle 00:01:54
    45. Purpose, Goals & Objectives of Service Design 00:01:40
    46. Scope of Service Design 00:01:31
    47. Value of Service Design 00:01:19
    48. The Context of Service Design 00:03:04
    49. Principles of Service Design 00:03:31
    50. Service Portfolio Design 00:01:29
    51. Architecture & Technology Design 00:01:16
    52. Process Design 00:04:30
    53. Measurement Design 00:01:27
    54. Service-Oriented Architecture 00:01:55
    55. Lesson: Service Transition - Service Value Implemented 00:01:00
    56. The Service Lifecycle 00:00:43
    57. Managing across the Lifecycle 00:02:58
    58. The Service Transition Model 00:02:54
    59. Purpose, Goals & Objectives of Service Transition 00:01:39
    60. Scope of Service Transition 00:01:10
    61. Value of Service Transition 00:01:20
    62. Principles of Service Transition 00:02:58
    63. Lesson: Service Operation - Service Value Delivered & Supported 00:00:40
    64. The Service Lifecycle 00:00:53
    65. Managing Across the Lifecycle 00:03:15
    66. Purpose, Goals & Objectives of Service Operation 00:02:05
    67. Scope of Service Operation 00:01:24
    68. Value of Service Operation 00:01:25
    69. Fundamentals of Service Operation 00:01:42
    70. The Principle of Service Operation 00:03:19
    71. Service Operation Technology Domains 00:01:28
    72. Lesson: Continual Service Improvement - Sustaining Service Value 00:00:33
    73. The Service Lifecycle 00:01:06
    74. Managing Across the Lifecycle 00:00:33
    75. Purpose, Goals & Objectives of CSI 00:01:20
    76. Scope of CSI 00:02:09
    77. Value of CSI 00:01:24
    78. Principles of CSI 00:01:22
    79. CSI Approach 00:02:02
    80. Business Questions for CSI 00:01:34
    81. CSI & Organizational Change 00:01:16
    82. Ownership 00:01:39
    83. CSI Register 00:00:42
    84. Knowledge Management 00:01:09
    85. PDCA & Continual Improvement 00:01:26
    86. Service Measurement 00:00:55
    87. Governance 00:01:36
    88. Frameworks, Models & Quality Systems 00:01:11
    89. Drivers 00:01:10
    90. 7-Step Improvement Process 00:02:54
    91. Lesson: ITIL Orientation Summary 00:00:11
    92. ITIL 2011 Orientation Summary 00:02:14
    93. Chapter Review 00:01:39
    94. Course Closure 00:01:24