February 2022
Intermediate to advanced
270 pages
3h 32m
English
book
ITIL® 4 Drive Stakeholder Value (DSV) - Your companion to the ITIL 4 Managing Professional DSV certification
by Claire Agutter
Content preview from ITIL® 4 Drive Stakeholder Value (DSV) - Your companion to the ITIL 4 Managing Professional DSV certificationBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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CHAPTER 4: HOW TO SHAPE DEMAND AND DEFINE SERVICE OFFERINGS
This chapter is focused on step 4 of the customer journey: offer.
The topics include:
• Methods for designing digital service experiences;
• Approaches for selling and obtaining service offerings;
• How to capture, influence and manage demand and opportunities;
• How to collect, specify and prioritise requirements; and
• How the business analysis practice can be applied to support requirement management and service design.
The offer step allows the service provider and consumer to build on their relationship to shape customer demand and service offerings. This includes qualifying, designing, selling and obtaining products and services based on value-, data- and user-driven design approaches. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.