February 2022
Intermediate to advanced
270 pages
3h 32m
English
book
ITIL® 4 Drive Stakeholder Value (DSV) - Your companion to the ITIL 4 Managing Professional DSV certification
by Claire Agutter
Content preview from ITIL® 4 Drive Stakeholder Value (DSV) - Your companion to the ITIL 4 Managing Professional DSV certificationBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
INTRODUCTION
How to use this book
The majority of this book is based on the ITIL 4 Drive Stakeholder Value (DSV) publication and the associated ITIL 4 Specialist: Drive Stakeholder Value syllabus.
The ITIL 4 Drive Stakeholder Value publication describes “the steps of co-creating value through services in significant detail and is beneficial to both customers and service providers”. It explains how to “optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value”.
The key themes related to driving stakeholder value and its supporting management practices are the focus of the DSV publication and associated training and examination.
In this companion publication ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.