ITIL4 Co-Creating Value in Organizations with ITIL 4

Co-creating Value in Organizations with ITIL 4

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provided clearly and appropriately, practitioners need to respond and ensure that

the board of management (or equivalent) takes accountability for it.

4.2 Ethics

Let’s face it, technology can have a myriad of impacts on our society and

economy; and technology can be misused or misunderstood, which can lead to it

being adopted out of step with the ethical values it was originally intended for.

With this in mind, your governance model should consider how your organization

follows its ethics through using elements of COBIT such as ‘culture, ethics, and

behaviour’.

The right culture, ethics, and behavio ...