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It's All About Relationships: What ITIL Does Not Tell You by Kathy Mills, Suzanne Van Hove

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Acronyms

Processes and Functions (italics)

7S

7-step Improvement Process (CSI)

AcM

Access Management (SO)

AM

Availability Management (SD)

AppM

Application Management (SO)

BRM

Business Relationship Management (SS)

CapM

Capacity Management (SD)

ChE

Change Evaluation (ST)

ChM

Change Management (ST)

DC

Design Coordination (SD)

DM

Demand Management (SS)

EM

Event Management (SO)

FM

Financial Management for IT Services (SS)

IM

Incident Management (SO)

ISM

Information Security Management (SD)

ITOM

IT Operations Management (SO)

ITSCM

IT Service Continuity Management (SD)

KM

Knowledge Management (ST)

PM

Problem Management (SO)

RDM

Release and Deployment Management (ST)

RF

Request Fulfillment (SO)

SACM

Service ...

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