Service Transition (ST)
Purpose
Ensure that new/changed Services meet business needs as defined in Service Strategy and Service Design.
Objectives
• Efficient/effective, risk-mitigated Service Changes.
• Minimally invasive, risk-mitigated Service Deployment.
• Ensure changes meet expected value, and, when they do not, level-set customer expectations.
• Capture, maintain and deliver required knowledge and information about Services and associated CIs/assets.
Lifecycle Phase (…) |
Input from ST to … |
Output from … to ST |
Service Strategy |
• Transitioned Services • Information and feedback for business cases and ServicePortfolio • Response to change proposals • ServicePortfolio updates • Change Schedule • Feedback on strategies and policies |
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