Service Operation (SO)
Purpose
Perform the necessary process-driven activities to deliver, support, and manage Services at the agreed level including continuing management of the supporting technologies.
Objectives
• Maintain (improve) business satisfaction and confidence in IT Services.
• Minimize impact of outages that cannot be proactively prevented.
• Ensure Services are accessible only to those authorized to utilize them.
Lifecycle Phase (…) |
Input from SO to … |
Output from … to SO |
Service Strategy |
• Operating risks • Operating cost information for TCO calculations • Actual performance data |
• Vision and mission • ServicePortfolio • Policies • Strategies and strategic plans • Priorities • Financial information and budgets • Demand forecasts ... |
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