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It's All About Relationships: What ITIL Does Not Tell You by Kathy Mills, Suzanne Van Hove

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References

Cabinet Office (2011). ITIL® Continual Service Improvement. London: The Stationary Office.

Cabinet Office (2011). ITIL® Service Design. London: The Stationary Office.

Cabinet Office (2011). ITIL® Service Operation. London: The Stationary Office.

Cabinet Office (2011). ITIL® Service Strategy. London: The Stationary Office.

Cabinet Office (2011). ITIL® Service Transition. London: The Stationary Office.

ISO/IEC (2010). Information Technology – Service Management – Part 4: Process Reference Model (ISO/IEC TR 20000-4:2010). Geneva, Switzerland: ISO/IEC.

ISO/IEC (2010). Information Technology – Service Management – Part 5: Exemplar Implementation Plan for ISO/IEC 20000-1 (ISO/IEC TR 20000-5:2010). Geneva, Switzerland: ISO/IEC.

ISO/IEC (2011). ...

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