Because success can drain urgency, levels of personal and cultural entitlement tend to soar in the good times. Entitlement is a cultural infection that's very difficult to get rid of. It requires redefining expectations, strengthened accountability, consequences for failure, and a return to earn and deserve principles within the organization. The weed-out, weave-in words in this chapter are connected to a degree, because without tough-minded leadership and principles, entitlement abounds.
Being entitled is defined as believing you are owed special rewards, privileges, or treatment. The problem arises when people aren't given what they feel they have coming; they have neither earned nor deserved it. Some examples of entitlement are as follows: