You look around the table at your monthly staff meeting and survey the members of your team. It’s amazing how different they all are: Sam is a creative type. Mary is analytical. Joe is outgoing. Chris is shy. Harold is highly skilled, but easily distracted. Bob is really enthusiastic, but doesn’t have the experience to match. Rita is totally focused, but not always on the right things. Juanita is a perfectionist, and takes forever to finish anything. As each employee takes a turn giving a status report on his individual work, you pay especially close attention because you will be preparing annual performance evaluations for every one of them soon. Most of the team is doing fine. Mary and Joe are doing ...

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