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It's the People by John Dembitz A.

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The feel good interview

Interviewing: a core management skill, or a specialist expertise? Both. The process by which information and insights are extracted in conversation between typically two people, should be a core skill of all management. Interviewing is required in so many diverse situations that it is difficult to imagine anyone in a management role not being able to interview effectively. And yet that is exactly the reality.

Interviewing is not taught at school, nor at most business schools. It is assumed that because people know how to converse, they will be able to conduct sensible interviews. But this is not the case. Interviewing is a skill. There are ways to interview, there are methodologies to learn, there are pitfalls ...

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