Once you get to your highest level, then you have to beunselfish. Stay reachable. Stay in touch. Don’t isolate.

Michael Jordan, professional basketball player, MVP,and Hall of Famer

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My customers and prospects knew I liked them every month of the year.

I’ve talked about a lot of things in the book thus far. One of the most important is time—how you use it, how you manage it. Whenever you think about time, always think of it in terms of the people you do business with. It’s their time we’re talking about here, not yours. Your time starts when you go home. Their time begins the moment you arrive on the job or walk through ...

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