Jolt 1Choose well

Being extraordinary requires you to be accountable and responsible for your actions. It means leaving behind a culture of blame and starting to recognize the way in which you contribute to the outcome. Teams, organizations and cultures that are made up of individuals who own the part they play and choose their reactions will have far more extraordinary moments than ordinary ones.

1982 was when it all began. I was 10 and my mum took me to see Michael Crawford in the musical Barnum. I was totally awe-struck from start to finish, and in a random flash of inspiration I decided that I wanted to sing. Up to that point I had not once entertained the idea of singing or performing, however I took the rather bold step of auditioning ...

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