Jolt 4Change feedback to feedforward

Imagine a time in the future when in your organization there is a constant stream of dialogue that encourages development. A place where people feel free to share their views, comments and challenges. A culture where the tough conversations are both offered and invited.

For me, this is the oddest Jolt in the book. Hmmm – not odd in a weird, peculiar kind of way – odd because of the learning that sits at the heart of it. In the deepest depths of the Artful approach, this Jolt is the most basic habit of the lot – it is so inherent, it nestles right at the top of the Performance model around THINK and IDENTITY. In fact, it is such a basic part of extraordinary performance that it would be easy to overlook ...

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