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2. Accessibility—What Is It?

For most people, using the Internet has become so commonplace that they take it for granted. Information from all over the world is ready for you to retrieve. Perhaps more important is the local information available to you with just a few keystrokes: you can look up the special offers of local retailers, the operating hours of most businesses, and even phone numbers from your home computer. You no longer need to bother with inconvenient trips to the library or numerous phone calls: you just look online to get the information you need.

But not everyone benefits from the convenience of today’s technology. In particular, people with physical or mental disability face barriers that make accessing information or using ...