So, now that you’re keen to get started here are some handy tools and guides, as well as places to turn for additional detail.

Websites and blogs

Helsinki Design Lab: The government of Finland cares deeply about strategic design. This website is a trove of guides and templates, including an ethnography field guide (

Service Design Toolkit: The Belgians, on the other hand, have focused on human-centered service design. Posters, guides, and workshop materials (

Service Design Tools: Roberta Tassi’s thesis work in in the design department of the Politecnico di Milano resulted in this orderly collection of communication tools and methodologies (

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