Resources

So, now that you’re keen to get started here are some handy tools and guides, as well as places to turn for additional detail.

Websites and blogs

Helsinki Design Lab: The government of Finland cares deeply about strategic design. This website is a trove of guides and templates, including an ethnography field guide (http://bkaprt.com/jer/23/).

Service Design Toolkit: The Belgians, on the other hand, have focused on human-centered service design. Posters, guides, and workshop materials (http://bkaprt.com/jer/24/).

Service Design Tools: Roberta Tassi’s thesis work in in the design department of the Politecnico di Milano resulted in this orderly collection of communication tools and methodologies (http://bkaprt.com/jer/25/).

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