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Just Listen by Keith Ferrazzi, Mark Goulston

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1

The Dangers of “Disconnect”

You cannot antagonize and influence at the same time.J. S. Knox, in Fundamentals of Success

Did you ever try to get other people to do something that would be better for them, better for you, better for a project team or a company, better for their family or yours, or even better for the world … and fail?

Odds are you had good intentions. You had hard facts to support your point of view. Maybe you even set deadlines, offered rewards, or threatened penalties.

You tried your best, but they didn’t budge.

It’s an unhappy experience. But what’s far worse is when it happens over and over again. And for millions of smart, caring, and creative people just like you, it does. Even when these people are right—when they have ...

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