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Just Listen by Keith Ferrazzi, Mark Goulston

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GREAT REVIEWS FOR JUST LISTEN

“Who would benefit from reading Just Listen? I can’t think of anyone who wouldn’t—customer service staff, managers, salespeople, parents, you name it . . .”

—The Chronicle Herald

“Useful insights into opening anyone up—a recalcitrant vendor, a desirable prospect, a client dragging ass. . . . Goulston’s words gave me sizable goosebumps.”

Forbes.com

Just Listen is an excellent guide for learning how to break down barriers.”

—Pittsburgh Post-Gazette

“The most useful (five-star) book on communicating. . . . Everyone can be a better communicator with the right knowledge, and this book makes learning interesting and easy.”

—Lindsey Novak, nationally syndicated “At Work” columnist

“An impressive bag of tricks. . . . A ...

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